PAYMENT TERMSIndividuals on scheduled courses : All applicable course fees must be paid in full to secure placement and admission to the course.

Business customers on scheduled courses : A Purchase Order number or an authorised signature must be sent in writing (post or email) to secure placement. Payment is due seven days after the invoice date. Please make cheques payable to Fire & Rescue New Zealand

FEE REFUND POLICYRefund in full will be provided if withdrawal is six weeks or more before the course date – by the application closing date (or the fees may be transferred to a future course).
 
Within six weeks of a course date, refunds are generally not provided in any circumstances and transfer of fees to another course is similarly generally not permitted. Fire & Rescue New Zealand may consider a refund (or transfer of fees to a future course) if your place on a course can be filled by another person.
 
Fire & Rescue New Zealand will consider applications for refund of fees where a withdrawal is within the six week time period, however as the cost of running a course is fixed at the six week stage (application closing date) and a financial loss is likely because of a withdrawal, our policy is generally not to refund.

COURSE CANCELLATION POLICY

We reserve the right to retain t he following administration fee for cancellations:

• Cancellation received 14 working days or more before the course - no charge
• Cancellation received 14 to 7 working days before the course 50% of the full fee applies
• Cancellation received 7 to 3 working days before the course - 75% of the full fee applies
• Cancellation received 3 working day or less before the course – 100% of the full fee applies
• Cancellation not received before the course - no refund – total course cost applies

All cancellations must be made in writing, either by letter or email.

Fire & Rescue New Zealand reserves the right to cancel courses if necessary. Every effort will be made to give attendees no less than 5 working days notice. Fire & Rescue New Zealand will not be responsible for any costs incurred due to course cancellation.

REFUND POLICY (where applicable)

No refunds will be given for students who do not attend their course without prior cancellation. Booking onto another course will incur the full course fee. A student who cancels on the day of the course is not entitled to a refund. If they rebook on the day of the course they will incur a $60 + GST fee.

To request a refund or credit, please apply in writing to:

Fire & Rescue New Zealand
P.O. Box 141, Waipukurau, 4200
Email:  assessment@fire-rescue.ac.nz

Please state the reason why the refund or credit should be made. Refunds will only be made to the person or organisation that made the original payment.

RE-BOOKING COURSES

A student is entitled to one complimentary re-booking, if this is made prior to the day of the course. A rebooking done on the day of the course and subsequent rebookings will incur a $60 + GST fee. If a student subsequently cancels from a re-booked course they may incur a cancellation fee up to a maximum of the full course fee based on the time of your cancellation and original booking.

TRANSFERS
Transfers may be made without charge up to ten business days prior to course commencement. Transfers within ten business days of course commencement will be subject to a $60 + GST administration fee

Alternate candidates are acceptable at no additional charge. A maximum of two transfers allowed

Fire & Rescue New Zealand reserves the right to cancel courses due to insufficient enrolments or to conditions beyond its control. Notification of any cancellation will be made as early as practical and include a full refund.

PAYMENT DETAILSTo secure a place, cheque or credit card payments should be received within ten business days of registration. Full payment must be received no later than ten business days before course commencement to secure a place. Late registrations will be considered subject to availability.

Cheques are to be made payable to Fire & Rescue New Zealand
 
Please ensure your cheque is accompanied with the relevant course details. Prices are subject to change without notice. Fire & Rescue New Zealand courses are deemed GST inclusive unless otherwise specified
 
NOTIFICATION OF ENROLMENT
Notification of enrolment will be sent to the participant upon receipt of an application form. A Confirmation Letter will include the name of the course, date of the course, starting and finishing times, location of the venue. Enrolments are subject to receipt of payment in full prior to the commencement of the course
Fire & Rescue New Zealand reserves the right to withdraw any participant from a course if payment has not been received in accordance with our payment terms and conditions.

Responsibilities

Payment of fees and deposits will indicate acceptance of the following conditions.

Fire & Rescue New Zealand reserves the right to modify programme details regarding dates, prices and /or schedules in any way, without notice. The right is also reserved to decline to accept, cancel or withdraw any client. Refunds cannot be made, under any circumstances, for goods, services and functions not utilised.

An itemisation of costs will not be rendered. Fire & Rescue New Zealand accepts no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay, detention, deviations, war strikes, quarantine or other unforeseen events.
Fire & Rescue New Zealand sets high standards and expects similar standards from its clients. Fire & Rescue New Zealand, in its sole discretion, reserves the right to terminate participation with no refund of Course fees.

Note: We consider travel and accident insurance essential and advise that this be taken out when booking a course.